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FAQ

General


If there are changes to your shipment after the booking or there has been an excessive wait time for the the driver then the price can change.
Upon booking, please ensure shipment details are correct and accurate to reduce the incidence of such events.

Truckiez support team is always available to you through Truckiez messaging. We have build an easy messaging system which helps us to be available for our clients, carriers and drivers.
Also, you can always email us at Support@Truckiez.com.au

Carriers, Driver-Owners

Truckiez runs on most iPhones and Android phones.

Shippers

Truckiez is a digital freight marketplace. We have designed custom software to lower shippers' costs and make is incredibly easier to manage their freight. Truckiez improve carrier and driver efficiency which boosts their bottom line

Truckiez currently services VIC, NSW, QLD and SA. In the near future Truckiez will expand services to service entire Australia

We provide a consistent supply of FTL trucking solutions for both and linehaul loads and metro hourly truck hire.

Truckiez has loads that originate from and ship to cities across most of Australia. When you SIGN UP with us, you can tell us when you need a backhaul and where you want to go. You will then receive access to Truckiez web and mobile app which will allow you to manage your bookings simply and easily.
You will receive notice through the app for loads that match your preferences. Simply click "Accept Offer" and the job is yours!

Absolutely! Whether you have one truck or 20, we want to work with you. We take pride in each one of our carriers and will be thrilled to be working with you. So SIGN UP to Truckiez now

Yes. Truckiez and all of its great features is a 100% free to use. Whether you choose to accept jobs through the app or use Truckiez as your own fleet management tool it's up to you.

Yes. Once you register as a carrier you can easily invite your drivers to join the app. You will then be able to dispatch jobs, manage payments and documents through an easy to use interface.
Truckiez SUPPORT team is always there for you in case you need assistance!

Truckiez offer higher pay rates than most brokers do. Truckiez also pay faster to carrier for loads performed. We are very lean a technologically advanced than most businesses which allows us to operate more shipments with less overhead.

Aside from our rates which are highly competitive, Truckiez provides full transparency to both you and your customer. You can track trucks live and share the location with your customer to avoid back-and-forth phone calls.

Also, you will get an instant POD upon delivery and review the carrier upon completion, so you know the service will always be of the highest standards.

You can always see the live location of the truck through TRUCKIEZ WEB APP. Its very easy. And in case there's an issue you can always speak to the driver directly, so no need to deal with waiting times on call centres.

We choose our partners carefully. We ensure to check both the legality and reputation of any carrier or driver-owner who joins.

Truckiez' vetting process includes the following
has higher security standards than any other brokerage. We fully vet our carriers through a four-step process that includes:

Business verification
Insurance verification
Reference checks
CoR Compliance and Safety record review

Definitely. Simply enter the details of your shipment and we’ll show you the price before you book it.
Truckiez can also provide you with a standard rate card for your regular lanes so you can benefit from consistent supply and pricing.

If you wish to discuss in further details how Truckiez can work for you then please write to us at info@Truckiez.com.au

Truckiez can prioritize your preferred carriers. However, since Truckiez matches the best carriers for your needs, other carriers may eventually pick up the job and deliver your goods on time and at a great price.

Shippers are required to supply the Bill of Lading and shipping documents to the driver for each shipment.

Shipment are handled mostly automatically and on exceptions are intervened by Truckiez' Logistics Experts. However, through Truckiez, shippers and drivers can communicate for the purpose of completing the shipment.
However, back door solicitation of our partners is prohibited. Any violations of these terms will result in carrier or shipper being removed from the network.